When you choose to get help outside your internal team for customer service, are you looking to check a box? To deliver “good enough” customer service for your brand? Or are you looking for a solution that you can be confident will leave your customers in exceptional hands, and ensure no opportunity is wasted in CX?
The truth is, the traditional RFP issued for customer service providers hasn’t been cutting it. It’s not only painful, but leads to subpar solutions based on answers that have been copied and pasted for years. It’s made for a different age of customer, and a different model than what you need to truly solve your customer service challenges.
In this session, we’ll walk you through why the traditional outsourced customer service RFP is out of touch and leads to subpar business results, how to reframe your RFP to align to your business goals, which questions to ask to ensure you get to the best solution possible, and what to look out for and be wary of in an RFP response.