Full Name
Emily Charnes
Job Title
VP of Growth
Speaker Bio
Emily’s deep knowledge of both the contact center model and conversational AI has proven invaluable as she leads the Simplr sales team in introducing a new approach to Digital CX, one that is uniquely designed to meet the demands of the NOW Customer. Her 25-year career includes leadership roles for Conversational AI startups Uniphore and Kore, as well as 8 years at Nuance Communications, a pioneer in speech recognition. Prior to Nuance, Emily spent ten years with Genesys, a leader in omni-channel customer journeys, where she held various leadership roles in Europe and Latin America. Emily is based in San Francisco and enjoys volunteering for animal rescue.
Emily Charnes