Customer experience starts at the very first interaction a person has with your brand and spans the full lifetime of the customer. To manage that lifecycle, and to ensure the business is aligned around delivering consistently exceptional experiences to every customer, the Chief Customer Officer role was born.  

The number of Chief Customer Officers is growing every year, and the people appointed to these roles come from a variety of backgrounds: customer service, customer experience, sales, marketing, digital, and more.  

Join this session to learn from a panel of experienced Chief Customer Officers about their journey to the CCO role, from how their backgrounds and experiences influenced their career paths and  how you can chart your course to a CCO role as well.