It’s easy for all of us to get caught up in the day-to-day operations of our work. We all have KPIs and goals we’re trying to achieve. But we often overlook the very fabric of the CX organization, and the most important asset we have available to us: our people.  

Exceptional employee experience is not about giving employees a fancy espresso machine in the breakroom or happy hours on Thursday afternoons—it’s about cultivating an inclusive, diverse, and welcoming workplace that gives every employee a set of options that will set each of them up to achieve their full potential and drive business value.

In this session, you’ll learn from our panel of CX and EX leaders who have developed these types of environments for their employees, and who have seen the extraordinary results that follow.