For every department in an organization, it’s important to ask: how do we contribute to the overall strategy and goals of the business? Especially for CX teams, you’re responsible for the most prized part of your business: your customers. Without having a fundamental alignment to the C-Suite and the objectives and metrics they care about, you’re not positioning your team or yourself as a strategic driver of your business.  

In this session, you’ll get perspectives from experienced C-Suite leaders where you’ll learn exactly what they care about, what they expect from their customer-facing teams, and how CX organizations can operate and manage their function to become a more strategic driver of revenue and growth.